THE integration of Information and Communication Technology (ICT) into tax operations has significantly improved revenue collection for the Tanzania Revenue Authority (TRA) in Zanzibar, enabling the authority to surpass its 2024/2025 financial year target.

TRA officials and stakeholders, including members of the Zanzibar Freight Forwarders Association (ZFB) and the Zanzibar National Business Council, highlighted the positive outcomes during a celebration meeting held yesterday. The event, which included participation from all regional TRA offices via Zoom, featured remarks from TRA’s Acting Deputy Commissioner, Omar Abdi Kirobo.

Kirobo announced that TRA Zanzibar collected 648 billion shillings, exceeding its annual target of 600bn/-, attributing the success to the rollout of digital tax systems and improved service delivery.

“The use of electronic payment systems and online platforms has enabled businesses to pay taxes efficiently and minimized avenues for tax evasion,” Kirobo said. 

“We’ve also expanded service access through new TRA branches in Kiwengwa and Paje, reducing the need for clients to travel to headquarters.”

Representing taxpayers, Omar Ali, president of the ZFB, praised the digital improvements, noting that freight forwarders can now process tax documentation before cargo arrives, enhancing overall efficiency.

“We’ve seen great strides in customer service and speed. However, delays at Malindi port remain a concern, with containers sometimes stuck for two weeks to a month. Authorities are working with us to find solutions,” Ali said.

Ali Amour, president of the Zanzibar National Business Council, also applauded TRA’s outreach and digital reforms, which he credited for last year’s record-breaking performance. However, he emphasised the need for ongoing dialogue to address rising taxes and operational inefficiencies that could hinder progress in the 2025/2026 fiscal year.

“Online systems are no longer a luxury—they are essential tools for improving tax compliance. But for us to hit new targets, we must solve remaining issues such as port clearance delays,” Amour said.

Kirobo reaffirmed TRA’s commitment to further improving ICT infrastructure, enhancing transparency, and fighting corruption.

“This financial year, our focus is on tightening systems, ensuring taxpayer convenience, and meeting government directives to increase domestic revenue,” he said.

The event served as both a celebration and a planning forum, bringing together TRA staff and stakeholders to chart a path forward for continued revenue growth and service enhancement.