In celebration of Customer Service Week 2024, Vodacom Tanzania has proudly unveiled its latest service point—the launch of the SGR Vodashop at the new Dar es Salaam station. This milestone aligns with the week’s theme, "Quality Service Always," underscoring Vodacom’s relentless commitment to delivering top-tier customer service and expanding its reach across the country.

Strategically located to serve Standard Gauge Railway (SGR) passengers, the new Vodashop is a one-stop hub for all Vodacom services. Travelers can now easily access airtime top-ups, M-Pesa services, and expert customer support, ensuring they stay connected and empowered throughout their journeys.

Speaking at the launch event, Vodacom Tanzania’s Managing Director, Philip Besiimire, emphasized the importance of this development in enhancing the passenger experience. “We are thrilled to introduce the SGR Vodashop, a key step in bringing our world-class services closer to our customers. By situating this Vodashop within the SGR station, we ensure that passengers can seamlessly access essential services. Furthermore, the launch of this Vodashop is part of our broader vision to bridge the digital divide by providing access to a diverse range of smart devices, affordable data plans, mobile financial services and bringing digital opportunities closer to everyone”.

The launch of the SGR Vodashop is part of a broader strategy to enhance the travel experience for all SGR passengers. Vodacom is already working to expand its retail footprint with plans to open additional Vodashops at key stations, including Morogoro, Dodoma, and Mwanza already in motion. These new locations will offer the same level of service, providing convenient access to Vodacom’s wide range of products and services. This expansion aligns with Vodacom’s vision to foster digital inclusion, drive connectivity, and support socio-economic growth throughout Tanzania.

“As part of our nationwide retail presence, we recognize that our customers also rely heavily on digital channels for service accessibility,” said Philip Besiimire. “Whether it’s through the Vodacom mobile app, M-Pesa Super App, our website, or social media, our customers can engage with us anytime, anywhere. We’re committed to offering in-store and online convenience, ensuring that staying connected is never a challenge.”

The SGR Vodashop launch reaffirms Vodacom’s commitment to delivering exceptional customer service at all times coupled with innovative, customer-centric solutions that improve the lives of Tanzanians. As the country embraces digital transformation, Vodacom remains a driving force in ensuring that connectivity and convenience are within reach for all, especially for those on the move.